Frequently Asked Questions – USA

Where are you located?
We are located in the heart of Aspen, CO about a block form the Gondola 405 S Hunter Street #2 Aspen, CO 81623
What the phone number of the store?
The store number is 970.429.4756
How can I follow Tlin’s Shoes on social media?
Instagram: tlinsshoes, Facebook: Tlinsshoes and Tara Spung, Twitter: tlinsshoes
Do you have private events?
Yes, we are happy to host a private event for you and your friends. We can have something in the store but not during operational hours or we can host something at your house. please contact
Can I use my gift card online?
Yes, please see the Tlin’s Gift Card Policy.
How do I place an order?
You may place your order online or by calling Tlin’s Shoes Aspen at 970.429.4756 or send an email
When I put something in my shopping cart, does it guarantee I have the merchandise?
Placing an item in your shopping cart does not guarantee it will be available when you are ready to make your purchase.
Is it secure to enter my credit card information online?
Yes, please see our Security & Privacy Guarantee. Our site is SSL certified and all your data is encrypted for your security.
Where do I enter a promotion code?
A promotion code can be added to the appropriate field at the bottom of "Cart Totals” during checkout.
I saw an item on the website, and now it has disappeared. Why?
Item quantities are limited and are removed from the site when they are no longer available for purchase. You can call the store for a special order on some items. You may contact the store at or the store at 970.429.4756 Please not with a special order purchase the item is a final sale.
What is a pre-order?
A pre-order allows you to reserve merchandise before it is available for shipment.
How do I know if shoe is true to size?
Sizing may vary by designer. Please see our Size Guide Assistance Page. You can also call the store and we are happy to try on the item and guide you through the shopping process.
How long does it take to get my refund?
Please allow 5-7 business days to process your return.
How do I unsubscribe from emails?
Click on the Manage Your Email Preferences link at the bottom of any email communication sent by us. Choose Unsubscribe at the bottom of the page that opens.
How do I sign up for a Wish List? How do I distribute my Wish List?
Select wishlist on front page and when ready to send to family and friends, select “Share on".
What is the cut-off time for express delivery?
We are happy to express a package to you if you call the store no later than 3:00pm MST.
What forms of payment are accepted online?
Tlin’s Shoes Aspen accept Visa, Mastercard, and American Express.
How do I track my order?
Registered Customers can track their online order under their account options. Registered Customers and Guests will also receive an email with tracking info once the order is processed for shipping.
How do I return or exchange my order?
Please view our Returns & Exchanges policy. Returned merchandise should be unworn, unwashed, include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply. Customers can return merchandise for a full refund on regular priced items within 14 days. Final sale on sales merchandise, Shoes have to be returned in original box and no sign of wear. Please try on shoes on carpet or on clean surface.
I can't find the item I am looking for. How do I search for it?
Type a descriptive keyword in the "Search for Products" box found at the top left of our website.